Before scaling Copilot, we must understand the current sentiment and friction points within the organization to gauge readiness and identify barriers.
We target three key audiences: Leadership (alignment), Managers (bottlenecks), and End Users (adoption readiness).
Assess alignment on OKRs and expectations for AI ROI.
Identify team capacity issues and process bottlenecks that AI can alleviate.
Gauge current sentiment to tailor the change management strategy.
Following the assessment, we produce a Friction Point Matrix that maps specific department pain points to specific Copilot capabilities.
1. Understanding
"I understand how AI can help me in my daily role." (1-5)
2. Job Security
"I am concerned that AI might replace parts of my job." (1-5)
3. Management Support
"I feel supported by my manager to learn new technologies." (1-5)
Start with a comprehensive readiness assessment.
Schedule Discovery